Shipping policy

Shipping Policy

At Ingot 47, we take great care in packaging and shipping your handmade sterling silver jewellery to ensure it arrives safely and beautifully presented.

Shipping Zones & Rates

  • United Kingdom — Free delivery (3–7 business days, Royal Mail Recorded Delivery)
  • European Union — £12.00 (2–11 business days)
  • United States — £22.00 (7–14 business days)
  • Rest of World — £20.00 (Australia, Canada, Japan, Singapore and more)

Import Duties & Taxes

Orders shipped outside the UK may be subject to import duties, taxes, and customs fees upon delivery. These charges are levied by your local customs authority and are the sole responsibility of the recipient. Ingot 47 has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing your order.

Packaging

Each piece is carefully packaged in protective materials and presented in elegant packaging suitable for gifting. We use sustainable packaging materials wherever possible.

Order Tracking

Every order includes a tracking number sent to your email so you can monitor your shipment from dispatch to delivery.

Delivery Issues

If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate immediately. For lost or damaged items in transit, we work with our carriers to resolve the issue as quickly as possible.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment.

Order Tracking Every order includes a tracking number sent to your email. You can monitor your shipment's progress from dispatch to delivery.

Delivery Issues If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate immediately. For lost or damaged items during transit, we work with our shipping carriers to resolve the issue quickly.

Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment.